Basket Hunt (“we” and “us”) is the operator of (https://baskethunt.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
3.1 Return Due To Change Of Mind
Basket Hunt will happily accept returns due to a change of mind as long as a request to return is received by us within 1 day of receipt of the item and is returned to us in the original packaging, unused, and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed
through email. (Basket Hunt) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Basket Hunt will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Basket Hunt to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in Basket Hunt Wallet credit
(c) a replacement item sent to you (if stock is available)
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.3 Change Of Delivery Address
For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.
4.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the Delivery Agent and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
- Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been Delivered. If an order has already been delivered, please refer to our return policy.
9 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the delivery team has completed its investigation into the claim.
- Customer service
For all customer service inquiries, please contact us at [email protected] or you can chat with us directly on WhatsApp Our customer care WhatsApp number is +91-6436355343. Please note due to Covid-19 Our customer care is not available on call. We are sorry for any inconvenience caused.